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Privacy policy

How Be Warm UK Ltd handles your information

This policy explains what information Be Warm UK Ltd collects through this website, why it is used, and how it is handled.

Who is responsible for your information

Be Warm UK Ltd is responsible for handling the personal information you provide through this website and its public forms.

What information may be collected

When you use the public contact or quote request forms, Be Warm UK Ltd may collect the details you provide so your enquiry can be understood and responded to.

  • name
  • email address
  • phone number
  • postcode or location
  • service interest
  • job or enquiry details
  • preferred quote date where provided
  • basic source or referrer information
  • anti-spam and security metadata, including hashed technical identifiers derived from request information such as IP address and browser details

Why your information is used

Your information is used to respond to your enquiry, manage your quote request, and confirm the next step with you directly. It may also be used to send relevant service messages such as acknowledgements, admin alerts, booking confirmations, and reminders where appropriate.

It is also used to protect the public forms from spam and abuse, and to keep reasonable business records.

Lawful basis

The main lawful bases for handling your information are responding to your request before any services are provided, and legitimate interests in running the business, keeping records, and protecting public forms from abuse.

Sharing and storage

Your enquiry details are handled through the Be Warm UK Ltd ops and admin system and necessary service providers such as hosting, database, email, and form security services.

Personal enquiry details are not published publicly through the website.

How long information is kept

Enquiry and booking records are kept only as long as reasonably needed for customer service, business administration, and any applicable legal, accounting, or dispute purposes. Records are reviewed periodically.

Your rights and how to contact us

You can contact Be Warm UK Ltd using the published contact details on this website if you would like to ask about your information or how it is handled.

If you have any questions about this policy, please get in touch.